2026-10-08 13:00:00
The Hole in Wand Chester is celebrating after being named a finalist in two categories at the North Wales, Chester and Wirral Customer Experience Awards 2026.
The magical attraction on Eastgate Street has been shortlisted for both Best Overall Customer Experience and Best Hospitality & Leisure Customer Experience, recognising the team’s continued commitment to creating memorable experiences for visitors of all ages.
The awards, powered by Insight6, celebrate businesses across North Wales, Chester and Wirral that are delivering outstanding customer experiences. The Hole in Wand Chester is proud to be recognised alongside some of the region’s leading businesses.
Since opening in Chester, The Hole in Wand has become a popular choice for things to do in Chester, offering visitors the chance to step into a magical world and take on a themed wizarding adventure.
From exploring the enchanting course to creating a magical potion, every part of the experience is designed to bring a little extra magic to a day out in Chester.
The Chester attraction is particularly popular with families looking for family activities in Chester, as well as visitors searching for something different to do in the city centre.
Being shortlisted for Best Overall Customer Experience and Best Hospitality & Leisure Customer Experience is a fantastic recognition of the team behind the experience and the work that goes into making every visit memorable.
At The Hole in Wand Chester, the magic doesn't stop when you pick up a wand.
Visitors can tackle the magical mini golf course before heading to the potion-making room to create their very own potion. With immersive theming, magical storytelling and plenty of opportunities for photos along the way, it is an experience designed to be enjoyed together.
The attraction also hosts special events throughout the year, including seasonal experiences that give visitors even more reason to visit Chester and experience the magic for themselves.
The team at The Hole in Wand Chester is delighted to be recognised as a finalist in both award categories and hopes the nominations highlight the hard work that goes into delivering a memorable customer experience every day.
Whether you're looking for things to do in Chester, a family day out in Chester, or a unique attraction in the heart of the city, The Hole in Wand Chester is ready to welcome you.
Come and see what all the magic is about and keep the magic going at The Hole in Wand Chester.
by Stuart Jarman
